Privacy Policy 2025

At KimHouse (referred to as “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose the information you provide when you use our services, including ordering for delivery and creating an account.

1. Information We Collect

We collect personal information that is necessary to provide you with our food and delivery services, manage your account, and improve your experience.

A. Information You Provide for Account Registration and Login

When you create an account, you voluntarily provide the following information:

  • Identity Data: Your full name.
  • Contact Data: Your email address and phone number.
  • Account Credentials: A secure password (which is encrypted).

B. Information You Provide for Order and Delivery

When you place an order, you provide the following information necessary to process and fulfill the delivery:

  • Delivery Address Data: Your full delivery address, including street, city, postal code, and any specific delivery instructions (e.g., gate code, floor number).
  • Transaction Data: Details about the food items ordered, the time and date of the order, and the total amount paid.
  • Payment Data: A tokenized or encrypted version of your payment card information (used by our payment processor; we do not store full credit card numbers).
  • Preferences: Any dietary or special requests included with your order.

C. Information Collected Automatically

When you use our website or app, certain technical information is collected automatically, such as your Internet Protocol (IP) address, browser type, device information, and usage data related to your interaction with our service.

2. How We Use Your Information

We use the collected information based on a legitimate business need or to fulfill a contract with you.

Purposes and Legal Basis

  • To Manage Your Account: We use your Identity, Contact, and Credential data to establish and maintain your user account, allowing you to log in and manage your profile. (This is necessary to perform the contract with you).
  • To Process and Fulfill Orders: We use your Identity, Contact, Delivery Address, Transaction, and Payment data to accurately prepare, charge for, and deliver your food order. (This is necessary to perform the contract with you).
  • For Customer Support: We use your information to respond to your inquiries, resolve issues, and provide customer service. (This is based on our legitimate interest in providing high-quality support).
  • To Improve Our Service: We analyze Transaction and Preferences data to understand customer trends, improve our menu, and enhance the delivery experience. (This is based on our legitimate interest in improving our business).
  • For Marketing and Promotions: We may use your Identity and Contact data to send you promotional offers and updates about our cafΓ©. You can opt-out at any time.
  • For Security and Fraud Prevention: We use your data to detect, prevent, and respond to potential threats, fraud, or illegal activities. (This is based on our legitimate interest in protecting our business and customers).

3. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third parties necessary for the operation of our services:

  • Delivery Partners: We share your Name, Phone Number, and Delivery Address Data with our internal delivery staff solely for the purpose of completing your delivery order.
  • Payment Processors: We share encrypted Payment Data with secure third-party payment gateways to process financial transactions.
  • IT and Support Services: We may share data with service providers who assist us with website hosting, data storage, or analytics.
  • Legal Obligation: We may disclose your information if we believe it is necessary to comply with a legal obligation, enforce our terms of service, or protect the rights and safety of others.

4. Data Security and Retention

We implement technical and organizational measures to protect your personal data. We restrict access to your personal data to employees and service providers who need it to perform their duties.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for satisfying any legal, accounting, or reporting requirements.

5. Your Data Rights

You have rights concerning your personal data, which may include:

  • The Right to Access: You can request a copy of the personal data we hold about you.
  • The Right to Correction: You can ask us to correct data you believe is inaccurate or incomplete.
  • The Right to Erasure: You can request the deletion of your personal data, subject to certain legal retention exceptions (e.g., transaction records for tax purposes).

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our use of your personal data, please contact us at:

Email: kimhouse@gmail.com

Phone: +971 58 542 9226